Month: June 2010
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Training and customer service
Can you be a good trainer and provide excellent customer service. I guess that really comes down to how you define excellent customer service. Typically excellent service can be defined as “Consistently doing something of value for customers in the way customers want it done”. If you like that definition great, as it is…
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Having a bad training day?
We all have them. A training day that just doesn’t work. It could be the equipment. It could be a persistent clown in the group. It could be a really resistant group of trainees who just don’t want to be there. Whatever it was it doesn’t really matter because there are many more good…
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E-Tool of the week
I still find it surprising when I find out that professional trainers and assessors do not know about slideshare. This is one of those great resource websites that is free and has a number of uses. First, I would suggest that you just go there and have a look around. Basically the site is a…